We're really sorry to hear that you haven't received your refund just yet and apologise for any inconvenience caused.

In order for our team to check this for you and get your refund processed as soon as possible, please email info@us.purdyandfigg.com to confirm your returned order number and submit your proof of return postage. A member of our Customer Service team will be able to investigate this and get your refund sorted for you.

You will then receive an email letting you know once your refund has been processed. Should our team require any further information, they will be in touch with you directly.